Support

If you have any questions about your service from us, please email support@melroselabs.com or use the form below.


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APIs

Documentation for the Melrose Labs APIs.

Voice

Inbound and outbound voice. Text-to-speech, speech-to-text and voice routing.

SMS

SMS API for sending, receiving and managing SMS.

Rich Messaging

Send messages to mobiles containing rich and interactive content.

Ticketing

Create and manage tickets and coupons.

Iridium

SMS and SBD with Iridium satellite phones.

Location

Lookup of IP addresses, mobile numbers and fixed-line telephone numbers.


Our service Documentation section provides indepth documentation on each of our services, including quick-start guides, tutorials, code samples, configuration examples and technical descriptions.


CloudPBX

The account details email contains all account information that is usually required for you to start using your new CloudPBX instance. Each user's extension details (i.e. extension number, user ID, extension password, voicemail password and domain) are included in this email. Once entered into the user's softphone or desk phone, the extension should register with your CloudPBX instance and be able to make and receive calls. For new CloudPBX instances that will have been set-up on the Basic package, outbound calling to the public phone network is not available. We can upgrade your account if you require, however, please note that this process may take a few days to complete. In the meantime, you can familiarise yourself with the features of your new CloudPBX phone system.