Support

Quickstart

The account details email that you receive when you sign-up for CloudPBX contains all account information that is usually required for you to start using your new CloudPBX account. Each user's extension details (i.e. extension number, user ID, extension password, voicemail password and domain) are included in this email. Once entered into the user's softphone or desk phone, the extension should register with your CloudPBX instance and be able to make and receive calls.

Voicemail

To access your voicemail from your phone, dial *98.

Outbound calling

For new CloudPBX instances that will have been set-up on the Basic package, outbound calling to the public phone network is not available. We can upgrade your account if you require, however, please note that this process may take a few days to complete. In the meantime, you can familiarise yourself with the features of your new CloudPBX phone system.

Auto Attendant

When callers dial your main telephone number they will hear your Auto Attendant. This will annouce your company and present the caller with options to get through to your team. If you wish to check what callers hear, then you can do so by dialing extention 5000 from one of your CloudPBX extensions.

If you wish to modify your Auto Attendant, please contact Support with the changes you wish to make.

Extensions

To add or remove extensions, please contact Support with the changes you wish to make.

REST API documentation can be found at Voice API - Text-to-Speech

curl -X POST https://api.melroselabs.com/voice/tts/ \
    -H 'Content-Type: application/json' \ 
    -H 'x-api-key: [API_KEY]' \ 
    -d '{"voiceText": "Welcome Allan. The event for today will begin at 9.30am in room H32.", "voice": "Emma"}' \
    --output out.mp3

MP3 file

curl -X POST https://api.melroselabs.com/voice/texttospeech/ \
    -H 'Content-Type: application/json' \
    -H 'x-api-key: [API_KEY]' \
    -d '{"voiceText": "Welcome Allan. The event for today will begin at 9.30am in room H32.", "voice": "Emma"}'

{"transactionID": "1ccead78-6550-4aac-a6b4-a4942b908659"}

curl -X GET "https://api.melroselabs.com/voice/texttospeech/1ccead78-6550-4aac-a6b4-a4942b908659" \
    -H 'x-api-key: [API_KEY]'

MP3 file

REST API documentation can be found at Voice API - Speech-to-Text

curl -X POST "https://api.melroselabs.com/voice/speechtotext/" \
    -H 'Content-Type: audio/mp3' \
    -H 'x-api-key: [API_KEY]' \
    --data-binary @file.mp3

{"transactionID": "1ccead78-6550-4aac-a6b4-a4942b908659"}

curl -X GET "https://api.melroselabs.com/voice/speechtotext/1ccead78-6550-4aac-a6b4-a4942b908659" \
    -H 'x-api-key: [API_KEY]'

{"text": "Alice was beginning to get very tired of sitting by her sister on the bank and of having nothing to do."}