Conference Campaign Solo Rich Messaging

Solution category

Messaging

Messaging can convey information that makes a difference — whether between people, between a business and its customers, or a business and its employees.

Give your systems and applications the power to exchange messages using email, chat, voice and SMS. With messaging you can ensure that information is exchanged quickly and efficiently.

Messaging can aid productivity if used properly. Brief messages, rather than long emails, ensure brevity and getting straight to the point. Chat use within a business allows you to talk with one or more colleagues on a project to discuss the way forward. When chat is available for customers to communicate with a business it can help reduce the number of human call handling agents and increase the customer experience if done properly.


The number of emails sent daily is projected to reach 320 billion by 2021.
Statista
53% of people who message companies said they were more likely to shop with a brand they could reach through a messaging app.
Facebook
SMS campaigns have an average open rate of 98%
GSMA
SMS campaigns have an average response time of 90 seconds
GSMA
64% of internet users say 24-hour service is the best chatbot feature
Drift
67% of businesses believe that chatbots will outrun mobile apps within the next 5 years
Medium
confirmations

Confirmations

Let people know it's in hand. Orders, bookings and complaints - it's good to receive a message or call to let you know it's all in hand.


When a customer places an order or makes a booking, receiving a message as confirmation - whether it's an email, text or rich message - provides assurance that it is in hand. The confirmation restates the order or booking and through doing so provides peace of mind. If there is anything wrong with what is in the confirmation, then the customer can get straight back to the business and get it sorted in short order.

Confirmations sent to a customer as soon as their order or booking is placed are part of a good customer experience, allowing the customer to mentally tick off a task on their daily list. Short and simple confirmations can use SMS text messaging to convey the confirmation. More involved confirmations such as hotel bookings or higher value purchases may need email confirmations. Rich messaging can be used to send a confirmation where delivery to the mobile is appropriate and the content of the confirmation involves images, interactions and is more wordy.

Another use of confirmations is for a business to send an SMS text message to your mobile number in order to verify that the number you provided is correct. The message will contain a code that you provide back to the business as a means of confirmation.

reminders

Reminders

Remind your customers. Reminders help keep people on the path to your door and avoid wasted appointments and bookings.


Reminders can be a simple and flexible way to reduce no-shows and remind customers of important events. They help ensure that people are turning up when they need to and that opportunity, money and time isn't being wasted.

In the healthcare sector, non-attendance of appointments is a common problem, with an impact on practices and patients themselves. Reducing DNAs ("did not attend") is important for improving access and helping practices make best use of clinicians’ time. By sending a reminder this can reduce DNAs by up to 10%.*

reminders

Notifications

Keep people in the know. Keeping customers informed is paramount when there are updates, changes or things go wrong.


Keeping customers in the dark leads to frustration and them getting a negative impression of your organisation and brand. When things go wrong, keep customers frequently updated and ensure you're reaching them. SMS text messaging is an effective and straightforward way of making a significant difference to customers and protecting the perception of your organisation and brand.

Time Critical SMS

Notifications are often time critical and SMS text messaging is often the best way to deliver the message as soon as possible. The sooner the notification is delivered, the sooner a situation can be brought under control, progress made and positive outcomes reached.


SELECT FROM OUR Messaging SERVICES



Rich Messaging

Rich media messaging that goes beyond SMS text for more engaging customer interactions.

Campaign

Use SMS text marketing and other channels to send relevant, timely and personalised communications to your audience to drive engagement.

Collect

Know your customers. Reach your customers. Collect customer data so you can market more effectively.

SMSC Simulator

SMSC simulator for testing your SMS applications and messaging infrastructure using the SMPP protocol.

Tyr SMS Gateway

SMS gateway platform for A2P, P2A, bulk, wholesale, business, text marketing and other applications to UK, France, Germany, Spain, Italy and other countries.

Message Exchange

SMS marketplace for buyers and sellers. For aggregators, MNOs and enterprises. This exchange will be the premier SMS trading exchange for the market.

RCS Messaging

RCS Messaging - Rich Communication Services is the replacement for SMS text messaging. Watch this space!

Iridium Satellite

SMS and SBD communication with Iridium satellite phones and modules. Send and receive SMS text messages to and from Iridium devices.

SS7 SMSC

Cloud-based reliable and high capacity SS7/SIGTRAN SMSC platform with SMPP API for delivery of SMS to mobiles.

Web Portals and Applications

White label portals and applications to add to your service portfolio or use within your business.

Conversational Chatbots

Smart, highly integrated chatbots that deliver scalable near-human customer service.

SMPP Implementation Testing

Test SMPP compliance and performance of SMS applications, SMSCs and SMS gateways.

Notification Gateway

Notification service that can be relied upon. Delivered via voice, rich messaging, SMS, email, social media and chat.

Compression

Reduce data and messaging costs using high-performance compression.

Voice Gateway

Voice conferencing, hosted PBX, text-to-speech (TTS), speech-to-text (STT), numbering and voice SIP trunks.

Identity and Location

Gain trust through identity verification using IP lookup, mobile and email. Phone number lookup for optimising routing.

SMPP SMS Gateway

Cloud-based high capacity and high reliability SMPP SMS Gateway platform with advanced routing. Supports A2P and P2A SMS.

REST-SMPP Intelligent Bridge

REST-SMPP bridge for offloading the sending of SMS.

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