Solution category

Messaging

Messaging can convey information that makes a difference — whether between people, between a business and its customers, or a business and its employees.

Give your business the power to create great customer experiences that result in success for your business. Achieve this through the ability to quickly exchange messages using email, chat, voice and SMS text messaging.

Remove communication barriers by utilising messaging. With messaging, you create a channel for information to be exchanged quickly and efficiently with customers, ensuring customer queries are dealt with, increasing customer satisfaction, and creating great customer experiences that result in success for your business.

Messaging services such as Tyr SMS Gateway, webSMS, emailSMS, Notification Gateway, Google Verified SMS, and the WhatsApp Business solution are essential communication tools for any business.

Messaging Facts and Figures


The number of emails sent daily is projected to reach 320 billion by 2021.
Statista
53% of people who message companies said they were more likely to shop with a brand they could reach through a messaging app.
Facebook
SMS campaigns have an average open rate of 98%
GSMA
SMS campaigns have an average response time of 90 seconds
GSMA
64% of internet users say 24-hour service is the best chatbot feature
Drift
67% of businesses believe that chatbots will outrun mobile apps within the next 5 years
Medium

Uses of Messaging


Customer service

Whether by chatbot, or chat with human agents, messaging helps create a responsive organisation.

reminders
confirmations

Confirmations

Let people know it's in hand. Orders, bookings and complaints - it's good to receive a message or call to let you know it's all in hand.

Reminders

Remind your customers. Reminders help keep people on the path to your door and avoid wasted appointments and bookings.

reminders
reminders

Notifications

Keep people in the know. Keeping customers informed is paramount when there are updates, changes or things go wrong.


Messaging Services



Rich Messaging

Rich media messaging that goes beyond SMS text for more engaging customer interactions.

Tyr SMS Gateway

SMS gateway platform for A2P, P2A, bulk, wholesale, business, text marketing and other applications to UK, France, Germany, Spain, Italy and other countries.

webSMS

Easily send and receive SMS text messages from your computer using webSMS.

emailSMS

Easily send and receive SMS text messages using email and the emailSMS service.

Cards

Creation, hosting, communication and management of cards with visual and audio content, and actions

Campaign

Use SMS text marketing and other channels to send relevant, timely and personalised communications to your audience to drive engagement.

Collect

Know your customers. Reach your customers. Collect customer data so you can market more effectively.

Notification Gateway

Notification service that can be relied upon. Delivered via voice, rich messaging, SMS, email, social media and chat.

RCS Messaging

RCS Messaging - Rich Communication Services is the replacement for SMS text messaging. Watch this space!

Conversational Chatbots

Smart, highly integrated chatbots that deliver scalable near-human customer service.

Virtual Mobile Numbers

Virtual Mobile Numbers to enable applications to receive SMS from mobiles.

SIM Hosting

Physical and Virtual SIM Hosting for inbound SMS.

Rich SMS

Using SMS to deliver rich messaging.

Voice Gateway

Voice conferencing, hosted PBX, text-to-speech (TTS), speech-to-text (STT), numbering and voice SIP trunks.

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