Solution category

Conversational Messaging

Conversational interactions bring results through a better customer experience.

Messaging has grown from a channel for one-way notifications and status updates into one that leverages personalised, two-way interactions that build relationships between brands and consumers.

As messaging apps join email, chat, SMS and voice as essential customer touchpoints, brands need to maintain an omnichannel conversation with customers and share it across their marketing, sales, commerce and customer service platforms. Simply being where customers are just won't cut it anymore. Customers expect brands to know who they are and personalise the experience accordingly.

Customer service can utilise conversational messaging to enable interaction with customers at many different events throughout the customer lifecycle. When a customer has an issue with a product or service, the customer needs to contact the retailer. The retailer then needs further information and to provide advice. These interactions can involve exchanging links to user manuals, sending photos of readings/indicators or any damage, and scheduling a service appointment or call. There may be many exchanges back and forth, but the objective is always to get to a resolution as quickly as possible. These interactions can be performed person-to-person or with a chatbot, via voice, SMS text, chat, email, or a combination of these channels.

customer service

Conversational Messaging Services



webSMS

Easily send and receive SMS text messages from your computer using webSMS.

RCS Messaging

RCS Messaging - Rich Communication Services is the replacement for SMS text messaging. Watch this space!

Conversational Chatbots

Smart, highly integrated chatbots that deliver scalable near-human customer service.

Rich Messaging

Rich media messaging that goes beyond SMS text for more engaging customer interactions.

Tyr SMS Gateway

SMS gateway platform for A2P, P2A, bulk, wholesale, business, text marketing and other applications to UK, France, Germany, Spain, Italy and other countries.

Notification Gateway

Notification service that can be relied upon. Delivered via voice, rich messaging, SMS, email, social media and chat.

Campaign

Use SMS text marketing and other channels to send relevant, timely and personalised communications to your audience to drive engagement.

Voice Gateway

Voice conferencing, hosted PBX, text-to-speech (TTS), speech-to-text (STT), numbering and voice SIP trunks.

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