Interaction with customers is a driver of customer satisfaction and sales. It's not only right to have positive interactions with your customers, it's also key to the success of your businesses. With Melrose Labs Conversational Chatbots, we can scale the interaction of your business with its customers in a meaningful and personalised way.
The Conversational Chatbots service will enable you to build, test, deploy and maintain AI and scripted chatbots for use with SMS text messaging, voice calls, Facebook Messenger, WhatsApp and other chat apps. Deep integration with your infrastructure allows personalised communications, fulfilment of customer requests and qualified sales leads.
Benefits of Conversational Chatbots
Answer your customers at any time of the day and night
Reliably scale your interaction with customers without loss of quality
Conduct multiple separate conversations simultaneously
Generate qualified leads for your sales team
Personalisations through deep integration
Conversation transcripts for auditing
Interact with callers over the phone
Interact with callers over SMS, Facebook Messenger and WhatsApp
Integrate with CRM, databases and other systems
Conversational Chatbots will shortly be available from Melrose Labs for businesses to use to create positive experiences interacting with their customers, suppliers and other stakeholders. If you're interested in using the Conversational Chatbots service when available, please follow us on LinkedIn, Twitter or Facebook and you'll see our announcement in due course.
Contact us for Melrose Labs Conversational Chatbots pricing.
Data Retention and Data Privacy
Data retention and data privacy policies ensure that data is handled securely and in accordance with GDPR. Mobile telephone numbers and message content are kept encrypted at rest and in motion whenever possible. Account-level policies ensure that messages are erased in line with your organisation's data retention policy.
- Conversational interactions with users
- Integrate with back-end systems (CRM, stock, knowledge base, etc)
- Users communicate using voice or text
- Provide 24x7 contact for your customers
- Quick and simple set-up
- Integrate with your website or standalone
- AI and scripted chatbots