SMS Box

Entry level cloud SMS gateway platform.

Operate an SMS gateway service using the Melrose Labs SMS Box platform. The globally distributed cloud-based SMS Box platform provides API and portal access for your customers to send and receive SMS, and gives you the ability to manage customers, supplier connections and routing.

You can use SMS Box as your launching pad to start a mobile messaging business, or to equip your organisation with its own mobile messaging capabilty. This platform includes the SMS Box Admin Portal and messaging nodes located wordlwide. Your clients can utilise the txtConsole end-user portal, SMPP or our REST API for sending and receiving text messages. This portal offers a variety of applications suitable for marketing, customer onboarding, appointment reminders, internal staff communication, customer service, and much more.

SMS Box Administration Portal

Manage your worldwide SMS Box instance via the Administration Portal, which offers various functions briefly outlined below.

Configuration

Settings for your SMS gateway that cover routing, user access, operations and pricing.

Customers

Customer accounts, balances and contacts. End-user portal. SMPP and REST SMS accounts.

Suppliers

Suppliers for delivering messages sent via your SMS gateway. Supplier SMPP connection details and route costs.

Routing

Define routing and use of round-robin or network-based routing strategy. Route analysis for MSISDNs.

Reports

Reports covering customers, suppliers, networks, errors and queued messages. Define time zone for reporting.

Status

View status of customer and supplier connections. Query the status of messages submitted by customers.

SMS gateway platforms, such as the Melrose Labs SMS Box, are an essential core element that enable the reliable delivery of SMS messages to and from mobile users. They are used by messaging aggregators to provide SMS services to their customers, enterprises to manage messaging between different parts of the business and upstream messaging providers, and DevOps teams in organisations to develop, test and deploy messaging capabilities.

The SMS Box handles the technical aspects of conveying messages from your customers, via your suppliers and onto mobile users, and allows you to monetise the service and charge your customers for the SMS traffic that they send and receive.

Customers use REST or Short Message Peer-to-Peer (SMPP ) to connect with SMS Box. SMPP is used by the gateway platform to connect with your suppliers. Paying customers (SMS Box Standard) may request REST/HTTP API support for connecting to their suppliers.

txtConsole End-User Customer Portal

The SMS Box includes the txtConsole end-user portal for use by your customers as an alternative to APIs for sending and receiving SMS. It has a number of applications for marketing, customer onboarding, appointment reminding, staff communication, customer support and more. Your customers can also use it to look-up the status of individual messages and to view messaging reports.

txtConsole Customer Portal (neutral; optionally brandable for SMPP SMS Gateway customers) - Access for customers to send messages and campaigns, view reports

Compare Melrose Labs SMS platforms

	SMS Box Lite	SMS Box Standard	SMPP SMS Gateway (SSG)
Price	Free	USD 50 (per month)	€ 0.00015 per SMS
REST API
SMPP API
txtConsole Portal
Suppliers	3	5	Unlimited
Ready to send (Tyr SMS gateway + credits)	-		-
Customers	10	100	Unlimited
Maximum SMS rate	5 SMS/sec	25 SMS/sec	10000 SMS/sec
Services / routing / pricing	1	3	Unlimited
Customer balance	Credits only	Credits only	Currency or credits
Reporting	Limited		+
Billing and Emailing	-
CDRs, Rules, Firewall	-	-
Message lookup	Last 7 days	Last 30 days	Last 12 months
Support	Documentation only	Email 8x5 UK
Customisation and enhancement	-	-
	Available soon	Contact us	Read more

Data Retention and Data Privacy

Data retention and data privacy policies ensure that data is handled securely and in accordance with GDPR. Mobile telephone numbers and message content are kept encrypted at rest and in motion whenever possible. Account-level policies ensure that messages are erased in line with your organisation's data retention policy.

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