Privacy Policy

Last updated: 5 March 2025

The policy: This privacy policy notice is served by Melrose Labs Ltd under the website melroselabs.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Melrose Labs.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means the General Data Protection Regulation (EU 2016/679) and, where applicable, the UK GDPR.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a user's computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis: Contractual necessity
Where our purpose for processing is: Providing services under contract
Which is necessary because: We need to maintain contact details for commercial, technical and billing purposes as part of the contract to provide the requested services to you.
We process your information in the following ways: Store in databases and backups. Transmit between the systems we use. Use in internal reports. Use to contact you and administer your account with us.
Data retention period: We will continue to process your information under this basis until your contract with us has ceased. We may continue to process your information under this basis for a determinate period after your contract has ceased to ensure the obligations of both parties are met.
Sharing your information: We do not share your personal information with third parties, except where required by law.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

See our Cookie Policy

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Resources & further information