Use SMS, chat and voice messaging to make a difference between people, a business and its customers, or a business and its employees.
Give your business the power to create great customer experiences that result in success for your business. Achieve this through the ability to quickly exchange messages using email, chat, voice and SMS text messaging.
Remove communication barriers by utilising messaging. With messaging, you create a channel for information to be exchanged quickly and efficiently with customers, ensuring customer queries are dealt with, increasing customer satisfaction, and creating great customer experiences that result in success for your business.
Messaging can aid staff productivity. Brief messages, rather than long emails, ensure brevity and get straight to the point. Chat use within a business is a collaboration tool that allows you to talk with one or more colleagues and make progress with the work in hand. When chat is available for customers to communicate with a business, it can help reduce the number of human call-handling agents and increase the customer experience.
Messaging Facts and Figures
Uses of Messaging
Whether by chatbot, or chat with human agents, messaging helps create a responsive organisation.
Let people know it's in hand. Orders, bookings and complaints - it's good to receive a message or call to let you know it's all in hand.
Remind your customers. Reminders help keep people on the path to your door and avoid wasted appointments and bookings.
Keep people in the know. Keeping customers informed is paramount when there are updates, changes or things go wrong.