Messaging

Give your business the power to create great customer experiences that result in success for your business. Achieve this through the ability to quickly exchange messages using email, chat, voice and SMS text messaging.

Remove communication barriers by utilising messaging. With messaging, you create a channel for information to be exchanged quickly and efficiently with customers, ensuring customer queries are dealt with, increasing customer satisfaction, and creating great customer experiences that result in success for your business.

Messaging can aid staff productivity. Brief messages, rather than long emails, ensure brevity and get straight to the point. Chat use within a business is a collaboration tool that allows you to talk with one or more colleagues and make progress with the work in hand. When chat is available for customers to communicate with a business, it can help reduce the number of human call-handling agents and increase the customer experience.

Messaging services such as Tyr SMS Gateway, webSMS, emailSMS, Notification Gateway, Google Verified SMS, and the WhatsApp Business solution are essential communication tools for any business.

Messaging Facts and Figures

---

The number of emails sent daily is projected to reach 320 billion by 2021.
Statista

53% of people who message companies said they were more likely to shop with a brand they could reach through a messaging app.
Facebook

SMS campaigns have an average open rate of 98%
GSMA

SMS campaigns have an average response time of 90 seconds
GSMA

64% of internet users say 24-hour service is the best chatbot feature
Drift

67% of businesses believe that chatbots will outrun mobile apps within the next 5 years
Medium

Uses of Messaging

---

Customer service

Whether by chatbot, or chat with human agents, messaging helps create a responsive organisation.

Confirmations

Let people know it's in hand. Orders, bookings and complaints - it's good to receive a message or call to let you know it's all in hand.

Reminders

Remind your customers. Reminders help keep people on the path to your door and avoid wasted appointments and bookings.

Notifications

Keep people in the know. Keeping customers informed is paramount when there are updates, changes or things go wrong.