Melrose Labs

Melrose Labs.

Création, développement et exploitation de services de communication.

Fournir innovation, qualité, fiabilité, perspicacité et efficacité accrue.

Enabling and optimising











Melrose Labs

Melrose Labs.

Création, développement et exploitation de services de communication.

Enabling and optimising

Notre objectif

Notre mission consiste à utiliser notre expertise et nos ressources pour fournir des services essentiels en matière de communications mobiles, fixes et Internet aux organisations informatiques et de télécommunications. Ces services permettent aux organisations d’avancer dans les services qu’elles fournissent à leurs clients, leur fiabilité, la compréhension de leurs services et leur efficacité opérationnelle accrue.

Déplacer l'aiguille

Des services qui déplacent l'aiguille dans la bonne direction pour vous et vos clients.

La technologie

Logiciels et systèmes fiables, innovants et sophistiqués.

Confiance

Comptez sur notre expertise et notre fiabilité pour répondre aux besoins critiques de votre entreprise.

CPaaS

Nos services sont basés sur le cloud et peuvent facilement être intégrés à vos systèmes.

Services

Fournir innovation, qualité, fiabilité, perspicacité et efficacité accrue.

SMS Messaging: Nos services de messagerie SMS bénéficient de plus de 20 ans d'expérience commerciale, réglementaire et technique dans ce domaine. Nous avons construit des SS7 SMSC, des passerelles SMS et des systèmes de facturation, exploités comme un opérateur de réseau mobile et construit une entreprise importante dans ce domaine, acquise par la suite. Nous avons l'expérience de la messagerie SMS à tous les niveaux pour faire progresser votre organisation de manière significative. Parlez-nous et voyez comment nous pouvons faire une différence pour votre organisation.

Sectors

Uses of our services by sector.

Aviation

Customer Services: Keeping customers informed when their flights are affected is paramount.

Keeping customers in the dark leads to frustration and them getting a negative impression of your organisation and brand. When things go wrong, keep customers frequently updated and ensure you're reaching them. SMS text messaging is an effective and straightforward way of making a significant difference to customers and protecting the perception of your organisation and brand.

Relevant services: Voice Gateway, Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots

Logistics

Customer Services: When a customer needs to send a package, they can arrange for the pick-up of the package using your Conversational Chatbot.

The chatbot would collect customer, package and destination details, and answer any queries. This would take place without the customer needing to speak with a human agent. If the need arises, the customer can speak with the chatbot again at a later date. The chatbot allows for an efficient and consistent customer experience when dealing with your organisation. Status updates can also be sent by SMS text to give the customer assurance that the package is progressing to its destination and when it gets delivered. If there are any issues then a text update can be sent to the customer to keep them informed or request they get in contact.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots

Delivery Notifications/Updates: An SMS text message or rich message can be sent to the recipient of a package, or even the sender of the package, to let them know when their package is scheduled to be delivered.

This can be used to ensure the recipient is going to be available to receive the package or to reschedule for when they will be available. Employing delivery notiifcations such as these can help to decrease the number of packages needing delivery re-attempts, reduce delivery costs and increase the efficiency of delivery drivers.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway

Solutions

Uses of our services.

Mobile Marketing

Mobile marketing is multi-channel online marketing technique focused at reaching a specific audience on their smartphones, tablets, or any other related devices through websites, e-mail, SMS (text marketing), rich messaging, MMS, social media or mobile applications. Mobile marketing can provide customers with time and location sensitive, personalised information that promotes goods, services and ideas.

Relevant services: Voice Gateway, Rich Messaging, Ticketing and Coupons, Tyr SMS Gateway, SMPP SMS Gateway

Notifications for Customers

Keeping customers informed when things go wrong is paramount.

Keeping customers in the dark leads to frustration and them getting a negative impression of your organisation and brand. When things go wrong, keep customers frequently updated and ensure you're reaching them. SMS text messaging is an effective and straightforward way of making a significant difference to customers and protecting the perception of your organisation and brand.

Relevant services: Voice Gateway, Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots

Functions

Functions of our services.

SMS Gateway

An SMS gateway allows an application to send and receive Short Message Service (SMS) messages to and from a telecommunications network. The vast majority of messages are routed by an SMS gateway into the mobile phone networks.

An SMS gateway typically sits between the end user application that needs to send/receive SMS and a mobile network's Short Message Service Centrer (SMSC). Such gateways provide their customers with a choice of APIs, including HTTP, SMTP, Short Message Peer-to-Peer (SMPP) and Web Services. Providers of SMS gateway services include SMS aggregators and mobile operators.

The Tyr SMS Gateway is a service that has coverage to mobile networks using our own suppliers and can be used for sending messages to mobiles. Alternatively, the SMPP SMS Gateway is a service that allows you to run your own SMS gateway and you would configure it to use your own suppliers for SMS delivery. The Rich Messaging service is used to deliver rich content and provide interaction with users, and uses an SMS gateway to send the SMS that initiates this.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway

Bulk SMS

Bulk SMS is the sending of large quantities of SMS messages. This typically involves the use of an SMS gateway. Bulk SMS is usually associated with marketing campaigns and large broadcasts to customers, staff or stakeholders.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway