When a customer places an order or makes a booking, receiving a message as confirmation - whether it's an email, text or rich message - provides assurance that it is in hand. The confirmation restates the order or booking and through doing so provides peace of mind. If there is anything wrong with what is in the confirmation, then the customer can get straight back to the business and get it sorted in short order.
Confirmations sent to a customer as soon as their order or booking is placed are part of a good customer experience, allowing the customer to mentally tick off a task on their daily list. Short and simple confirmations can use SMS text messaging to convey the confirmation. More involved confirmations such as hotel bookings or higher value purchases may need email confirmations. Rich messaging can be used to send a confirmation where delivery to the mobile is appropriate and the content of the confirmation involves images, interactions and is more wordy.
Another use of confirmations is for a business to send an SMS text message to your mobile number in order to verify that the number you provided is correct. The message will contain a code that you provide back to the business as a means of confirmation.
SELECT FROM OUR Confirmations SERVICES
Text-to-speech (TTS), speech-to-text (STT), cloud PBX and voice routing. Inbound and outbound voice.
Smart, highly integrated chatbots that deliver scalable near-human customer service.
Message content that goes far beyond SMS text for more engaging customer interactions.
SMS gateway for A2P, P2A, bulk, wholesale, business, text marketing and other applications using SMS APIs, including SMPP, SMTP, SIP and HTTP REST API.
RCS Messaging - Rich Communication Services is the replacement for SMS text messaging. Watch this space!
SMS and SBD communication with Iridium satellite phones and modules. Send and receive SMS text messages to and from Iridium devices.
Cloud-based reliable and high capacity SS7/SIGTRAN SMSC platform with SMPP API for delivery of SMS to mobiles.