Glossary
Chatbot
A chatbot is a piece of software that conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
Melrose Labs Conversational Chatbots
Melrose Labs: 私たちの使命は、企業、SMSアグリゲーター、およびメッセージングプロバイダーに、インターネットを介したモバイル、固定回線、およびクラウド通信のための重要なサービスを提供することです。これらのサービスにより、組織は顧客に提供するサービス、信頼性、サービスの洞察、運用効率を劇的に改善できます。