Glossary
Chatbot
A chatbot is a piece of software that conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
Melrose Labs Conversational Chatbots
Melrose Labs: Notre mission est de fournir des services pivots dans les communications cloud sur mobile, fixe et Internet pour les entreprises, les agrégateurs SMS et les fournisseurs de messagerie. Ces services permettent aux organisations de faire un bond en avant dans les services qu'elles fournissent à leurs clients, leur fiabilité, leur visibilité sur leurs services et leur efficacité opérationnelle accrue.