Interaction with customers is a driver of customer satisfaction and sales. It's not only right to have positive interactions with your customers, it's also key to the success of your businesses. With Melrose Labs Conversational Chatbots, we can scale the interaction of your business with its customers in a meaningful and personalised way.
The Conversational Chatbots service will enable you to build, test, deploy and maintain chatbots for use with SMS text messaging, voice calls, Facebook Messenger and WhatsApp. Deep integration with your infrastructure allows personalised communications, fulfilment of customer requests and qualified sales leads.
Conversational Chatbots will soon be available for businesses to use to interact with their customers and staff. If you're interested in using the service when available, please follow us on LinkedIn, Twitter or Facebook and you'll see our announcement in due course.
Benefits of Conversational Chatbots
Answer your customers at any time of the day and night
Reliably scale your interaction with customers without loss of quality
Conduct multiple separate conversations simultaneously
Generate qualified leads for your sales team
Personalisations through deep integration
Conversation transcripts for auditing
Interact with callers over the phone
Interact with callers over SMS, Facebook Messenger and WhatsApp
Integrate with CRM, databases and other systems
- Conversational interactions with users
- Integrate with back-end systems (CRM, stock, knowledge base, etc)
- Users communicate using voice or text
- Provide 24x7 contact for your customers
- Quick and simple set-up
- Integrate with your website or standalone