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Voice Gateway

CloudPBX

Hosted phone system for small and medium-sized businesses.


CloudPBX is an advanced business phone system, instantly available and great for start-ups, small teams and medium-sized teams. The service operates on a highly scalable, feature-rich and reliable cloud telecoms platform that gives you a phone system on which you can depend and communicate with ease.

Features of CloudPBX


Voicemail

Answering your calls and taking a message when you can't.

Hunt Groups and Queues

Manage and direct your incoming calls.

Conferencing

Bring internal and external people together.

Auto Attendant

Professional answering and routing of calls to your team.

Extensions

Up to 10 extensions for free as standard.

Call Forwarding

Forward calls to another extension, mobile or landline.

Numbering

Get a UK or Ireland number for calling.

SIP Trunk

Inbound and outbound calling with us worldwide.

BYO

Optionally, bring-your-own SIP provider and numbering.


Office phone system. With Ease.

Your new CloudPBX office phone system is ready to accept calls from your customers within 5-minutes of sign-up, complete with company greeting and IVR menu to let customers get through to your team. With CloudPBX from Melrose Labs, you can simplify your office phone system. No maintenance and set-up headaches.

Trial or Live

Our CloudPBX Basic package is FREE. Yes, FREE! It gives you everything you need for up to 10 users or extensions, except outbound calling. If you need outbound calling then you can upgrade to our Basic+ or Team packages. You can use the Basic package as a trial of the service or for live use by your team.

Dependable. Fully Featured.

It is built to be dependable and exceed your expectations of a phone system. CloudPBX provides all you need to run your office phone system, including voicemail and conferencing. It also provides you with telephone numbers and a SIP provider, unless you wish to use your existing.

What you get with CloudPBX


The CloudPBX virtual PBX service is available in our Basic, Basic+ and Team packages.

Basic

Free

 
  • Up to 10 extensions
  • Voicemail
  • Auto-Attendant
    with one single-level IVR
  • Hunt Groups and Queues
  • Conferencing
  • Call Forwarding and Transfer
  • Free CloudPBX calling
  • Inbound calls from public phone network
  • NO outbound calls to public phone network
  • Telephone number
    (UK 0845 prefix)
  • Optionally use your own SIP provider for inbound/outbound calling and telephone numbers for £9.00 per month (Basic/BYOSIP)

Basic+

£9.00

per month
  • Up to 10 extensions
  • Voicemail
  • Auto-Attendant
    with multiple multi-level IVRs
  • Hunt Groups and Queues
  • Conferencing
  • Call Forwarding and Transfer
  • Free CloudPBX calling
  • Inbound calls from public phone network
  • Outbound calls to public phone network
  • Telephone number
    (UK 0845 prefix)

Team-50

£6.00

per month/per extension
  • Up to 50 extensions (min. 5)
  • Voicemail
  • Auto-Attendant
    with multiple multi-level IVRs
  • Hunt Groups and Queues
  • Conferencing
  • Call Forwarding and Transfer
  • Free CloudPBX calling
  • Inbound calls from public phone network
  • Outbound calls to public phone network
  • Telephone number
    (UK geographic prefix)
    or
    bring your number (port-in)
  • Additional telephone numbers at £2 each per month
  • API integration

Team-200

£5.00

per month/per extension
  • Up to 200 extensions (min. 20)
  • Voicemail
  • Auto-Attendant
    with multiple multi-level IVRs
  • Hunt Groups and Queues
  • Conferencing
  • Call Forwarding and Transfer
  • Free CloudPBX calling
  • Inbound calls from public phone network
  • Outbound calls to public phone network
  • Telephone number
    (UK geographic prefix)
    or
    bring your number (port-in)
  • Additional telephone numbers at £2 each per month
  • API integration
  • Optionally use your own SIP provider for inbound/outbound calling and telephone numbers (Team-200/BYOSIP)

Get the Melrose Labs Voice Gateway CloudPBX™ service

Simple set-up: Have your own PBX up and running in less than 5-minutes. We'll ask what you want callers to hear when they dial your number, the choices they should make to get through to your team and who from your team you want to add to your PBX. With this information, we can go ahead and create your CloudPBX instance.

When we create your CloudPBX, we will initially create an instance that is on the Basic package (free). If you require, you will then be able to upgrade to another level.

Once we have created your CloudPBX, we will email you with your account details, including your inbound telephone number and details for each extension. Support details will also be provided so you can get in contact if at any time you have any questions or need assistance.

Get CloudPBX >

Professional. Grows with you.

Stop answering callers to your business on your mobile. Handle your calls how you wish you could and project the right image. CloudPBX scales as you add more locations and staff, and can be managed by any permitted member of your team.

Hosted PBX that's right for you.

With CloudPBX you can use a suitable desk phone or software application on your laptop or mobile for making and receiving calls. Give your team the best tools to do their jobs. Give them the advanced CloudPBX office phone system from Melrose Labs.

Get CloudPBX >

   CloudPBX Service Guide

Quickstart

The account details email that you receive when you sign-up for CloudPBX contains all account information that is usually required for you to start using your new CloudPBX account. Each user's extension details (i.e. extension number, user ID, extension password, voicemail password and domain) are included in this email. Once entered into the user's softphone or desk phone, the extension should register with your CloudPBX instance and be able to make and receive calls.

Voicemail

To access your voicemail from your phone, dial *98.

Outbound calling

For new CloudPBX instances that will have been set-up on the Basic package, outbound calling to the public phone network is not available. We can upgrade your account if you require, however, please note that this process may take a few days to complete. In the meantime, you can familiarise yourself with the features of your new CloudPBX phone system.

Auto Attendant

When callers dial your main telephone number they will hear your Auto Attendant. This will annouce your company and present the caller with options to get through to your team. If you wish to check what callers hear, then you can do so by dialing extention 5000 from any of your CloudPBX extensions.

If you wish to modify your Auto Attendant, please contact Support with the changes you wish to make.

Conferencing

CloudPBX supports conference calling between members of your team. Different levels of call quality are available depending on the conference room used. There are 300 conference rooms available with your CloudPBX instance and participants simply dial the room number to join the conference.

Conference QualityBandwidthConference Room Extension
LowNarrowband3000 - 3099
MediumWideband3100 - 3199
HighUltrawideband3200 - 3299

The conferencing facility included in CloudPBX does not support particpants calling into conference calls from other landlines and mobiles. If you wish to conduct a conference call that includes external participants, then please take a look at our Conference service.

Extensions

To add or remove extensions, please contact Support with the changes you wish to make.

Inbound Numbering

When your CloudPBX account instance was created, a telephone number was automatically allocated to your instance as the main number for reaching your organisation ("Your CloudPBX telephone number"). This number can be changed to a number from the Melrose Labs Inbound Voice service or to a number associated with a SIP trunk that you provide. If you wish to make either of these changes, please contact Support who will assist you.

Follow us on LinkedIn for updates on Melrose Labs CloudPBX and our other services.

OTHER ENTERPRISE COMMUNICATIONS SERVICES


Video Conferencing

Web meetings using video conferencing, with support for up to 30 people.

Conference

Voice conferencing for teams.

Service snapshot

  • Voicemail
  • Conferencing
  • Auto Attendant
  • 10 extensions as standard
  • UK telephone number or bring your own
  • BYO SIP provider or use us

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