Sectors

Customer Services: Keeping customers informed when their flights are affected is paramount.

Keeping customers in the dark leads to frustration and them getting a negative impression of your organisation and brand. When things go wrong, keep customers frequently updated and ensure you're reaching them. SMS text messaging is an effective and straightforward way of making a significant difference to customers and protecting the perception of your organisation and brand.

Relevant services: Voice Gateway, Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots

Parent Communication: Keeping parents and guardians of pupils informed.

Schools need to be able to quickly and effectively communicate with parents and guardians of pupils in a wide range of situations. It could be that the school will be closed and an urgent communication needs to be sent out soon enough to allow parents to plan accordingly. Other situations include updating parents about the arrival of their child on a trip, or the ETA of their child returning to school from a trip.

Relevant services: Notification Gateway, Tyr SMS Gateway

Promotions: Encouraging customers to book.

Use messaging to encourage customers to book when you have high levels of availability. Send a promotion or invite with available booking times to encourage customers to pick one of those times and be taken through to your booking system. SMS text messaging is an immediate and effective means of getting customers to act quickly - something that can be used to give you a quick uptake in bookings when needed.

Relevant services: Rich Messaging/Cards, Notification Gateway, Tyr SMS Gateway

Customer Services: When a customer needs to send a package, they can arrange for the pick-up of the package using your Conversational Chatbot.

The chatbot would collect customer, package and destination details, and answer any queries. This would take place without the customer needing to speak with a human agent. If the need arises, the customer can speak with the chatbot again at a later date. The chatbot allows for an efficient and consistent customer experience when dealing with your organisation. Status updates can also be sent by SMS text to give the customer assurance that the package is progressing to its destination and when it gets delivered. If there are any issues then a text update can be sent to the customer to keep them informed or request they get in contact.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots

Delivery Updates: An SMS text message or rich message can be sent to the recipient of a package, or even the sender of the package, to let them know when their package is scheduled to be delivered.

This can be used to ensure the recipient is going to be available to receive the package or to reschedule for when they will be available. Employing delivery notiifcations such as these can help to decrease the number of packages needing delivery re-attempts, reduce delivery costs and increase the efficiency of delivery drivers.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway

Promotions: Send a personalised message to your customers with a discount code and images of your products looking their best!

Messaging is a direct and personal way of reaching your customers. Couple this with a message that is personalised to your customer to give you a greater chance of your customer buying. Personalised content not only needs to be compelling through the use of images and good copy but should be relevant to the customer's shopping history. Messages with rich content, rather than plain text messages, are more likely to result in your customers buying your products. Read about how conversational messaging and text marketing can help in the retail sector.

Relevant services: Rich Messaging, Tyr SMS Gateway, SMPP SMS Gateway, Conversational Chatbots