Glossary

User Experience

In commerce, user experience (UX) is a person's emotions and attitudes about using a particular product, system or service. It includes the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership. Additionally, it includes a person's perceptions of system aspects such as utility, ease of use and efficiency. User experience may be subjective in nature to the degree that it is about individual perception and thought with respect to a product or system. User experience varies dynamically, constantly modifying over time due to changing usage circumstances. In essence, user experience is about how a user is affected as a result of their interaction with, and experiences of, a product.

Melrose Labs: We deliver innovative services in cloud communications across mobile, fixed-line, satellite and internet. Our services increase the success of businesses and other organisations through better communication with their staff and customers.