Melrose Labs is a cloud communication services provider in fixed-line, mobile, internet and satellite communications for voice, messaging, video and identity services. Our services increase the success of businesses and other organisations through better communication with their staff and customers.

Our service portfolio is diverse and spans Communications Platform as a Service (CPaaS), Software as a Service (SaaS) and Unified Communications as a Service (UCaaS). The primary focus across the communications mediums is voice, messaging and video, with a range of APIs for simple and complex tasks, and sophisticated services for mobile marketing, emergency notification and cloud PBX. Messaging services include rich messaging, SMS, email, social media and chat.

Competitors of Melrose Labs include Twilio, Sinch, Vonage, Kaleyra, Plivo, RingCentral, Zoom, LINK Mobility and others.

Melrose Labs was founded in August 2019 by Mark Hay (LinkedIn), the founder and former owner and CEO/CTO of Hay Systems Ltd / HSL Mobile, the UK-based SMS aggregator. Mark Hay founded HSL Mobile in 1999 and sold the business to LINK Mobility Group of Oslo, Norway in December 2018. In December 2020, as planned, Melrose Labs moved aggressively into mobile messaging. Mark Hay brings over 23 years of experience in providing communication services to organisations such as DHL, BAA, Capgemini, Goldman Sachs, John Lewis, IKEA, NCR and the NHS.

Blog topic

What is CPaaS and what does it mean for my business?


ScotlandIS and its members are at the heart of Scotland's digital economy, shaping, changing and driving it forward.
Scottish Business Resilience Centre
Resilient businesses are strong businesses. Our focus on cloud communications, employing internet and telecommunications, strongly links with the Scottish Business Resilience Centre's focus on the use of trusted and appropriate technology to improve the resilience of businesses.