About

Melrose Labs, based in Edinburgh, UK, is a leading CPaaS (Communications Platform as a Service) provider dedicated to enhancing business and organizational success through improved communication with staff and customers. Our comprehensive suite of services includes messaging (SMS, rich messaging, chat, email), voice, video, and identity solutions.

As a cloud communication services provider, we offer fixed-line, mobile, internet, and satellite solutions for voice, messaging, video, and identity. Our service portfolio encompasses CPaaS, SaaS (Software as a Service), and UCaaS (Unified Communications as a Service), with a primary focus on voice, messaging, and video across these communication mediums. We deliver a range of APIs for both simple and complex tasks, as well as advanced services for mobile marketing, emergency notifications, and cloud PBX. Our messaging services span rich messaging, SMS, email and chat.

Founded by Mark Hay, the former founder, owner, CEO, and CTO of HSL Mobile, Melrose Labs continues to innovate and lead in the cloud communications industry.

Melrose Labs is a privately held company registered in Scotland, UK.

Competitors

Competitors of Melrose Labs include Twilio, Sinch, Vonage, Kaleyra, Plivo, RingCentral, Zoom, LINK Mobility, and Horisen.

History

Melrose Labs was founded in August 2019 by Mark Hay (LinkedIn ), the founder, former owner, and CEO/CTO of Hay Systems Ltd / HSL Mobile, the UK-based SMS aggregator. Mark Hay founded HSL Mobile in 1999 and sold the business to LINK Mobility Group of Oslo, Norway, in December 2018. In December 2020, Melrose Labs moved aggressively into mobile messaging with a broad range of services and platforms. Mark Hay brings over 25 years experience providing communication services to organisations such as DHL, BAA, Capgemini, Goldman Sachs, John Lewis, IKEA, NCR and the NHS.

In August 2023, Melrose Networks was lauched to provide a wide range of digital communication services.